With our online, self-service insurance, you’re in control, 24/7. You’ll manage your cover, see all your policy details, and make any changes online or in the app.

Our three self-service cover levels

Essentials Online

  • Courtesy car
  • Personal accident cover
  • Uninsured driver promise
  • New car replacement
  • Belongings and key cover

Optional add-ons

  • Windscreen cover
  • Motor legal cover
  • Roadside breakdown cover
Standard Online

  • Courtesy car
  • Personal accident cover
  • Uninsured driver promise
  • New car replacement
  • Belongings and key cover
  • Windscreen cover

Optional add-ons

  • Motor legal cover
  • Roadside breakdown cover
Premium Online

  • Courtesy car
  • Personal accident cover
  • Uninsured driver promise
  • New car replacement
  • Belongings and key cover
  • Windscreen cover
  • Motor legal cover
  • Roadside breakdown cover

More information about our online insurance

We have three cover levels on price comparison sites: Essentials Online, Standard Online, and Premium Online.

We also have three similar cover levels available from us direct: Essentials, Comprehensive, and Comprehensive Plus. You’ll get more features as standard when you go direct.

If you go direct and choose Essentials, you’ll get the following features that aren’t included as standard with Essentials Online:

  • Windscreen cover
  • Misfuelling cover
  • Vandalism promise
  • Call centre support
  • No fees for policy changes

If you go direct and choose Comprehensive, you’ll get the following features that aren’t included as standard with Standard Online:

  • Guaranteed hire car
  • Fair claim commitment
  • Onward travel
  • Call centre support
  • No fees for policy changes

If you go direct and choose Comprehensive Plus, you’ll get the following features that aren’t included as standard with Premium Online:

  • Guaranteed hire car plus
  • Fair claim commitment
  • Onward travel
  • Call centre support
  • No fees for policy changes

For the full breakdown of our direct cover levels, visit our car insurance page.

If you get cover from us through a price comparison website, it will be a self-service, online policy. This means you’ll manage your cover and make any changes to your details on your account or on our app. You can also chat to us online.

When it comes to making a claim, you can call, but it's often quicker to make a claim online.

Get your cover from us direct and you’ll get call centre support as well as 24/7 help online.

With all our online cover levels from price comparison websites, any mid-term changes to your personal details or cover features can only be done online or on our app.

These changes may result in an admin fee of up to £19.04 (including Insurance Premium Tax where applicable).

If you get your cover from us direct, you won’t have to pay any fees for policy changes.

Please note, with any mid-term amendment, your insurance premium may increase or decrease.

If you get your cover from us direct, not only will you have 24/7 access to your policy details online, you’ll also get call centre support if you need it.

Get a quote from us direct.

The app is a great way to have 24/7 access to your account, where you can view documents, track renewals, make changes to your details and more.

Alternatively, you can manage your online cover through your account here on our website.

Get the app here.

Look out for our online, self-service cover on Compare The Market.

You’ll get more if you go direct

You can get cover from a price comparison site if you want a flexible, self-service policy. You’ll have 24/7 access to your account online or in the app where you can make changes and see your documents in just a few taps.

Or, you can get your cover from us direct. If you go direct, you’ll get more with your cover:

  • No fees for policy changes

    That’s right, you won’t have to pay any admin fees for making changes while your policy is active.

  • More cover levels to choose

    Get a quote from us direct and you’ll find a wider range of cover levels to suit your needs.

  • More ways to get in touch

    Not only can you manage your cover online or on our app at any time, you’ll also get access to our friendly call centres.

  • More features as standard

    You’ll be covered for damaged windscreens, using the wrong fuel, and you’ll keep your no claim discount if your car’s vandalised on all direct comprehensive cover levels.

Get a quote from us direct

Already covered?

Manage your policy

Check your documents, update your details, or renew your cover here.

Sign in

Make a claim

Make sure you’re safe before getting in touch. When you’re ready, you can start a claim here.

Start a claim

GET THE DIRECT LINE APP

GET THE DIRECT LINE APP

Manage your insurance 24/7, track renewals and get help. We’re on it.

  • Fast and secure sign-in
  • Easy access to policy info
  • View your policy documents
  • Make changes to your details
  • Track renewals
  • Get help and support
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