Personal Business Claims Help

Download the direct line app

Insurance in your hands 24/7

The Direct Line app makes it simple to manage your insurance, track renewals and get help.

DirectLine phone on screen
Get it on Play store Download on App store
QR code
Get the app
Point your phone's camera at this QR code, and you'll be sent straight to your app store.
Get it on Play store Download on App store
DirectLine phone on screen
With the Direct Line app you can...
  • Get help and support
  • Enjoy fast and secure sign-in
  • Review your saved quotes
  • Easily see your policy details
  • Track your renewals
  • Manage your cover
Direct Line app on phone screen
There when you need us
Get the Direct Line app and we will be with you 24/7. From making a policy change to managing a renewal, our app's ready when you are.
Direct Line app on phone screen
Easily make changes to your cover
Whether you've bought a new car, need to add someone else to your policy, or want to adjust your cover level, you can do so quickly and easily using the Direct Line app.
Direct Line app on phone screen
Policy documents are always with you
In a few taps you'll have access to your certificate of insurance, renewal information and other documents.

The Direct Line app

Manage your insurance 24/7, track renewals and get help. We're on it.

Get the app

Frequently asked questions

To sign in to the app, you'll need an email address linked to a Direct Line policy or quote. Enter this email address and follow the steps in the app - we can securely sign you in without a password.

If your account needs activating, the app will notify you and you can do it there and then. After your first sign-in, you can set up a face or fingerprint ID, making it easy to securely access the app in the future.

The app is currently only available for our Motor, Home, Pet and Travel customers.

If you still need help, please get in touch.

We're sorry to hear you're having trouble accessing or using the Direct Line app. Please try the following actions:

  • Close the app and try again.
  • Restart your device and try again.
  • Check your device is supported: Android 11 or later. iOS 13.4 or later.
  • Check you have the latest version of the app installed by following the guides for Android and Apple devices.

Android - updating apps

Apple - updating apps

You can also get additional help if the Direct Line app still isn't working.

  • If you're able to sign in to the app, tap the account icon, then tap the Leave feedback button.
  • Restart your device and try again.
  • If you can't get into the app, please email the Direct Line app team.

We'd love to hear what you think about the Direct Line app. To do this, sign in and tap the account icon, then the Leave feedback button. You can also email the Direct Line app team.