Personal Business Claims Help

Download the direct line app

Your app store - we're on it!

The Direct Line app is always with you, making it simple to manage your insurance, track renewals and get help.

DirectLine phone on screen
Get it on Play store Download on App store
QR code
Get the app
Point your phone's camera at the QR code, and you'll be sent straight to your app store to get the app.
Get it on Play store Download on App store
DirectLine phone on screen
With the Direct Line app you can...
Manage your insurance 24/7, track renewals and get help. We're on it.
  • Help and support
  • Fast and secure sign-in
  • Review saved quotes
  • Easy access to policy info
  • Track your renewals
  • Your policy documents
Direct Line app on phone screen
There when you need us
Get the Direct Line app and we will be with you 24/7. From making a policy change to managing a renewal, our app's ready when you are.
Direct Line app on phone screen
Easily make changes to your cover
Whether you've bought a new car, need to add someone else to your policy, or want to adjust your cover level, you can do so quickly and easily using the Direct Line app.
Direct Line app on phone screen
Policy documents are always with you
In a few taps you'll have access to your certificate of insurance, renewal information and other documents.

The Direct Line app

Manage your insurance 24/7, track renewals and get help. We're on it.

Get the app

Frequently asked questions

To sign in to the Direct Line app you'll need an email address with an active Direct Line account. Enter this email address and follow the steps in the app - we can securely sign you in without a password. The app will notify you if your account needs activating.

After your first time signing in, you'll be able to set up face or fingerprint ID, making it easy to access the app in the future.

If you still need help, please get in touch.

We're sorry to hear you're having trouble accessing or using the Direct Line app. Please try the following actions:

  • Close the app and try again.
  • Restart your device and try again.
  • Check you have the latest version of the app installed by following the guides for Android and Apple devices.

Android - updating apps

Apple - updating apps

You can also get additional help if the Direct Line app still isn't working.

  • If you're able to sign in to the app, tap the account icon, then tap the Leave feedback button.
  • Restart your device and try again.
  • If you can't get into the app, please email the Direct Line app team.

We'd love to hear what you think about the Direct Line app. To do this, sign in and tap the account icon, then the Leave feedback button. You can also email the Direct Line app team.