Car insurance help
Need car insurance help? You’re in the right place.
Manage and make changes to your car insurance online. No need to call.
- Renew your car insurance
- Find all your policy documents
- Download proof of NCD and certificates
- Make a claim online 24/7
- Check or change your payments
- Review saved car insurance quotes
Need to change your cover or make a car insurance claim? You can do it online
Make policy changes yourself
Did you know you can make changes to your policy via your online account? If you've got a new car, need to insure someone else to drive or want to change your cover, you can do all this online with no need to call.
Sign in to make policy changesClaim online 24/7
We've made claims easy. Simply sign into your account to make a car insurance claim or report an incident and you'll get immediate confirmation and your claim reference number.
Sign in to claimFrequently asked questions about car insurance
Don’t reach for the phone... the answer you need might be here.
How do I make changes to my Direct Line car insurance?
Make changes to your car insurance by signing in to your online account. Many changes can be made online with no need to call, including changing your car, address, number plate and drivers.
Where can I find my proof of NCD, certificate of insurance or other car insurance docs?
Your car insurance documents are available whenever you need them by signing in to your Direct Line online account.
View your car insurance documents
I need to make a car insurance claim, can I do this myself online?
Yes, Direct Line has made claims easy. Simply sign in to your account to make a car insurance claim or report an incident.
Where can I check or change my payments?
Sign in to yourDirect Line account to check your payments or update the bank details of your monthly Direct Debit.
How do I change the details of my car insurance renewal?
From your Direct Line online account you can make changes to your renewal quote and set your automatic renewal preference.
Get instant car insurance help 24/7
Message us on WhatsApp
Start a WhatsApp chat and get the help you need wherever you are. You can make many policy changes directly on WhatsApp.
Send a WhatsApp messageCan't find what you're looking for?
Did you know that it's often faster and pretty simple to do what you need from your online account? You can also make use of our 24/7 instant help on WhatsApp or our virtual assistant.
To speak to our customer service team please tell us what you want to talk about.
Our customer service lines are currently closed.
Did you know that it's often faster and pretty simple to do what you need from your online account? You can also make use of our 24/7 instant help on WhatsApp or our virtual assistant.